Recent Posts

Conditions of Water from your Water Loss

4/7/2021 (Permalink)

Many times, the question comes up about terminology associated with water conditions and variables!

Basically, there are two aspects of water conditions that we observe and determine how to approach the loss, these are: Category and Class of water and their impact on the loss.

Category of Water: the categories of water, refer to the range of contamination in water, where did the water come from and what materials did it contact?

Category 1: Category 1 water, or clean water comes from a sanitary water source such as broken water supply line, sink or tub overflows where there is no contamination or toilet tanks which have no additives or other contamination.

Category 1 water may deteriorate into other categories (to follow) over time

Category 2: Category 2 water, sometimes called grey water contains some level  contamination .

Category 2 water can include overflow from dishwasher or washing machines in active use,

overflows from toilet bowls above the trap with some urine but no feces; overflow from vessels containing standing water are potentially a source of “grey water”

Category 2 water may deteriorate into other categories (to follow) over time

Category 3: Category 3 water or black water is grossly contaminated water and requires specialized handling.

Category 3 water can include, but are not limited to: sewage; waste line

backflows that originate from beyond any trap regardless of visible content or color;” other source of “black water” may include flooding from seawater; rising water from rivers or streams; and other contaminated water entering or affecting the indoor environment”.

Class of water: class of water is broken into class1-4 and estimate the amount of water your materials are saturated or in other words the amount of wet surface area and affected material (drywall, particle board carpet etc.) ability to absorb and hold water.

Class 1 —Water intrusion (least amount) where wet, materials are approx. 5% of the affected area or less of porous materials

Class 2 —Water intrusion (significant amount of water) 5% to 40% of the combined floor, wall and ceiling surface area in the space

Class 3 — Water intrusion (greatest amount of water) more than ~40% of the combined floor, wall and ceiling surface area in the space

Class 4 — Special water intrusion where less or nonporous materials are involved

For assistance with any Restoration needs please call SERVPRO of Norco/Mira Loma at 951-735-6815. You may also visit

Why is it Called Spring Cleaning

4/7/2021 (Permalink)

Why is it Called Spring Cleaning?

Some researchers trace the origin of spring cleaning to the Iranian Nowruz, the Persian new year, which falls on the first day of spring. ... It is traditional to clean the house thoroughly either right before or during the first week of Great Lent, which is referred to as Clean Week.

A solid spring cleaning improves the air quality of your home and makes you feel better. With a clean house, your mood will improve and you'll be open to welcoming visitors. Less Mess – Clutter wears you down.

Spring cleaning is generally performed once a year by moving furniture and cleaning the guest rooms entirely for dust, stains, broken furniture, and garbage. It is also called as Deep Cleaning as it is ensured that no portion of the area is left uncleaned.

Cleaning up your home – especially removing unnecessary clutter – has a clear advantage: it makes you feel calmer when you're at home. The reason? ... Plus, the women who described their homes as cluttered were found to have higher cortisol levels (the stress hormone).Make a Schedule.

9 Spring Cleaning Tips

  • De-clutter.
  • Use a HEPA Vacuum.
  • Think Green When You Spring Clean.
  • Always Work from Top to Bottom.
  • Walls and Windows Need Love too.
  • Don't Be Scared of the Kitchen and Bathroom.
  • Don't Forget About Your Air.
  • Vacuum and Mop

For assistance with any Restoration needs please call SERVPRO of Norco/Mira Loma at 951-735-6815. You may also visit

Restoring Water Damaged Documents

4/7/2021 (Permalink)

Restoring Water Damaged Documents

Water damage and water damage as a result of fire creates in addition to structural damage, there is the underlying emotional damage which is compounded by other losses due to the disaster.

Documents such as photos, films (digital media), books, historical documentation and many more important documents and contents are all further effects of the devastation.

While SERVPRO professionals have the capabilities of helping mitigate your water, fire mold and reconstruction needs, we can also help restore your historical and important document needs as well.

Critical to the restoration of damaged documentation is the professional handling of the materials. Included in this handling would be: inventory, packaging shipping, chain of custody and of course the restoration.

SERVPRO’s document restoration team uses innovative vacuum freeze-drying techniques approved by the national Archives and Records Administration for this purpose.  

SERVPRO Franchise Professionals will get the job done right. For document restoration backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today. With over 1,700 Franchises nationwide, there’s a SERVPRO Professional nearby and ready to serve you.

For further assistance contact SERVPRO of Norco/Mira Loma @ 951-735-6815

Handling Flood Damage in a Home or Business

4/2/2021 (Permalink)

Handling Flood Damage in your Home or Business

Flood damage of any size may require water damage restoration. Any amount of water in a home or business may be difficult for independent mitigation. The homeowner or business owner may attempt water cleanup with a water vacuum and to utilize a fan to increase air movement and drying in the area if suitable.

However, If the damages are severe, it is best to seek a professional for mitigation and water damage restoration.

Whether there are signs of damage from water in a business setting or within a home, it is crucial to seek mitigation and water damage restoration immediately. Water damage, including flood damage, can cause problems such as degradation of wood and other porous surfaces, microbial growth and rusting of steel.

If an insurance policy is available, the insurance company should be contacted immediately and informed of the flood damage. They may require that repairs and water cleanup not be carried out by the home or business owner, the insurance company will provide further instructions on what to do about flooded water in a business or home.

For assistance with any Restoration needs please call SERVPRO of Norco/Mira Loma at 951-735-6815

You may also visit for more information on water damage.

Common Causes of Water Damage

9/2/2020 (Permalink)


Common Causes of Water Damage

Water damage is one of the most serious problems that a property owner can face. In fact, there are a significant number of water losses annually nationwide.

Some of the most common causes are from nature in the form of floods caused by rains, main line water ruptures or other municipality malfunctions.

In the home such water losses potentially are caused by old/damaged pipes, appliances, drains, toilets and HVAC units are just a few.

Any of the above situations will affect either short- or long-term damage

depending on the cause and term of the event. The good news is that the remediation can be accomplished by a professional restoration company.

For assistance with any of your Restoration needs please call SERVPRO of Norco/Mira Loma at 951-735-6815

How to Help Prevent Mold in Your Home

9/2/2020 (Permalink)


Mold in your home is more than a visual, cosmetic or odor issue among many other affects it may have … and you are not alone! A significant percentage of homes experience mold growth throughout the nation.

The old adage “an ounce of prevention, is worth a pound of cure” applies to mold growth. There are things which can help control the growth, and here are a few suggestions.

Control Moisture

There are several elements that promote mold growth, moisture being one of them. Without moisture it becomes difficult for mold to thrive and spills and leaks are not the only contributors. Water vapor equals humidity and this gaseous form of moisture is yet another source of moisture.

Detection of water vapor can be confirmed by use of a hygrometer. These devices measure the current indoor humidity and if placed in a heavily trafficked area can easily be monitored daily. Levels between 30 and 50% generally are acceptable for control of moisture which could lead to mold growth.

Ventilate the Home

Air can hold large amounts of the humidity described above a but can condense into moisture given the right temperatures. When this happens, you will see the typical water “beading up” on various surfaces such as walls and windows. Simply opening a window when the conditions permit will help eliminate this moisture!

House Fans Will Work

Normally there are at least two fans already in the home; the kitchen fan and the bathroom fan. While each of these tools are for removing smoke and odors in their respective purposes, the additional effect would be helping circulate air and prevent moisture. Additional portable fans will help supplement areas not directly influenced by the former two fans.

Outdoor Sprinklers and Gutters

Excessive water from over watering (especially in summer) which may cause standing water against the house or any path the water may take to lead to standing water needs to be addressed and fixed. Both of these situations could lead to water invading the foundation and creating an environment for mold growth.

The same applies for rain gutters. These devices are meant to direct water away from the home, but if left unattended can become clogged with debris. This will have the reverse effect and create standing water as does the sprinkler.


In our Water Damage Blog, we discussed the effect of leaks in your plumbing and the damage water has on your home; as a result, one of those indicators was mold growth and is reinforced here. That undetected leak under the kitchen, bathroom or laundry room sink are the most common areas for mold growth to flourish.

For further information feel free to call SERVPRO of Norco/Mira Loma 951-735-6815

Why Use a Restoration Company?

8/29/2020 (Permalink)

Why Use a Restoration Company?

If there becomes a time a disaster strikes your home or business, you may need professional help in restoring your property to its former condition quickly.

What Do Restoration Companies Do?

Simply, a restoration company will restore your property after it has been damaged by a disaster. Disasters such as storms, hurricanes, biohazards, mold, smoke, and water damage. Many disasters such as these come with unseen problems, and that’s just one of the reasons to hire a professional and reputable emergency restoration company. The company you choose should be certified in mold remediation, the drying process, clean up of heavy soot and smoke, and, lastly, the property should be left in a safe condition.

So, how does one go about finding a reputable, professional emergency restoration company? Listed below are a few tips to consider when choosing the right restoration company for you:

Contact Your Insurance Company

In many cases your insurance agent will have a restoration company that they have used for other clients and are confident in their capabilities.  Once you have established these resources, you need to review their website, and use the media, i.e. Google, Yelp etc. Call the companies and ask specific questions, too.

If Possible, Choose a Company in Your Community

You’ll want a local company, as they can arrive swiftly onsite to assess the damage to your property. Find out how many years they have been in business and how many related projects they have completed within the last year.

24/7 Response Time

Emergency Service Restoration Companies should have 24/7 response crews because they know that disasters are not scheduled, and fire and water disasters need to be addressed quickly.

Staying Informed
How and when will the company be communicating with you? Establish who your contact will be during the process. Develop a line of communication that will satisfy you as the customer which keeps you appraised of the schedule, changes in the scope of the product and anything that may change in the progress of the process.  

Call SERVPRO of Norco/Mira Loma today for assistance at 951-735-6815

Where Does Mold Occur in Your Home?

8/29/2020 (Permalink)

Where Does Mold Occur in Your Home?

Mold in the home and commercial mold damage cannot be ignored.

Contrary to popular belief, it’s not just basements, bathrooms, and kitchens in which fungus likes to grow. It’s any room in any home or office, and it can even grow inside walls and other structures. The best way to know if there is mold in the home or commercial mold damage happening in places unseen by the naked eye is to look for the signs.

Recognize the Signs of Mold Damage

Mold doesn’t always appear in obvious places and oftentimes is not a visibly dark blotch. Oftentimes the mold will appear as a slightly less form of mildew which is a step prior to mold.
It can hide in hard-to-reach corners and release spores, causing unwanted health effects. The other common sign of mold in the home is a smelly odor without a prominent source. It might smell moldy and moist, and this smelly odor cannot be removed effectively with merely deodorizing.

Some of the more common places you might find mold are listed below.

Keep in mind mold growth can occur within 24-72 hours under the right conditions.

Shower and Bathtub

Bathrooms and showers provide the perfect mix of conditions for mold to grow in. Moist, warm, and dark corners can promote mold growth for a long-term stay if you aren’t proactively cleaning all surfaces. To combat mold growth, keep the area well ventilated before, during and after showers and baths.  Pay attention to any water that spills over the tub. Other prominent areas include tile grout, moisture around the sink, under unused bottles and under bathmats.

HVAC Units

Another common place to find mold is in and around the air conditioner.

Window A/C units if not installed correctly will leak and produce condensation around its housing.

Central air conditioning units do a better job at directing runoff and controlling the amount of condensation. But here too certain situations such as A/C coils freezing and thawing, faulty emergency shut off switches not engaging if the run off hose is clogged or the overflow tray is damaged, and water is flowing onto the flooring, are all contributors to potential mold growth.

Kitchen Sink

While the kitchen may see the most attention for clean ups, in and around the kitchen sink provides ample conditions for mold.

Anywhere dampness may find a place to accumulate especially if you add a warm dark environment there is an opportunity for growth.

Old sponges, a dripping faucet, cracked or damaged back splashes or even peeling caulking will provide that space to develop spores.

And of course under the sink, that leaky pipe or garbage disposal can be yet another source.

Refrigerator and Washing Machine

Most of us experience water loss and mold growth from drips off the water line providing filtered water and water for ice to the appliance. Not seeing that drip over time is one of the main reasons for mold growth around the refrigerator. In addition to that obvious source however is the very coils of the appliance which creates its own moisture/condensation from the same growth. Washer overflows, leaks or the hose fitting comes loose. If the dryer vent becomes clogged or loose, it can also push moist air out, creating perfect conditions for mold.

Mold removal requires professional equipment and tools. Call SERVPRO of Norco/Mira Loma 951-735-6815

SERVPRO is Here to Help during this time of need

8/28/2020 (Permalink)


During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Norco/Mira Loma 951-735-6815


Let us help you get back to business

8/24/2020 (Permalink)


Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Norco / Mira Loma today at  951-735-6815 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.